Written for the learner
Programs and training materials are tailored to the service, and to the learner who will actually use them.
Home · About
The Story
From the service floor to the resource desk.
How more than twenty years in community services, children's services and education produced an instructional designer who writes for the person who has to sit the assessment.
Professional Summary
Learners first, always.
Caitlin O'Connel is an accomplished Instructional Designer and Resource Writer with over 20 years of experience in the community services, children's services and education sectors. Her background includes managing Outside School Hours Services, delivering training and assessment for Early Childhood Education and Care (ECEC) and Outside School Hours Care (OSHC), and developing programs and training materials tailored to these areas.
She is highly skilled in quality and compliance assessment, providing expert support for ECEC and OSHC services so they align with the National Quality Framework (NQF) and the National Quality Standard (NQS). Caitlin has played a key role in the management of government grants, and has contributed to the delivery of services for children and young people in Out of Home Care.
She has also been instrumental in the development and delivery of NQF training and support initiatives, helping services continuously improve and meet regulatory requirements. Her deep sector knowledge, commitment to quality and passion for supporting children, families and educators make her a valued contributor to the advancement of early childhood and community service education in Australia.
Deep sector knowledge, a commitment to quality, and a passion for supporting children, families and educators.
The O'Connel approach
The Approach
How Caitlin works
Grounded in practice
Years of managing Outside School Hours Services sit behind every page of guidance.
Compliance from the first draft
Quality and compliance assessment is built in early, not bolted on once the writing is finished.
A trainer's eye
Delivering training and assessment across ECEC and OSHC keeps the material honest about what can be taught.
Support, not just documents
NQF training and support initiatives that help services keep improving after the resource is handed over.
Still studying
Two diplomas behind her and a Bachelor of Psychology in progress — the learning has not stopped.
The Role at CAQA
What the desk covers
Design
Instructional Design
Programs and training materials developed for early childhood education and care and outside school hours care.
Quality
Quality and Compliance
Expert support for ECEC and OSHC services to align with the National Quality Framework and the National Quality Standard.
Training
NQF Training and Support
Development and delivery of NQF training and support initiatives that help services meet regulatory requirements.
Community
Grants and Out of Home Care
A key role in the management of government grants, and in services delivered for children and young people in Out of Home Care.
Next step
See the full journey
Over 20 years across community services, children's services and education, two diplomas, and a degree still in progress.